Programs Offered
Abu Dhabi Vocational Education and Training Institute (ADVETI)
Tourism
Tourism
Introduction
Skilled Emiratis in the field of Tourism are essential to the sustained growth and development of the United Arab Emirates. ADVETI offers Level 5 Diploma in Tourism. The qualifications are accredited by the National Qualification Centre (NQC). ADVETI is developing the programme to address needs labour market.
Tourism
Functional Skills
- Perform good customer service and able to resolve customer complaints effectively.
- Demonstrate an understanding of financial management skills in budgets and forecasts in a business environment.
- Display marketing skills relevant to Tourism.
- Receive visitors and callers to the reception desk.
- Show sound understanding of UAE’s legal and regulatory framework and the regulations for tourism activities to monitor legal compliance of business operations.
- Develop business relationships with colleagues, customers and suppliers to negotiate and finalize business agreements.
- Contribute to risk management.
- Create and monitor the implementation of operational plans.
- Develop work schedules effectively in line with employment and business requirements.
- Motivate, train and coach employees on the job.
- Conduct and evaluate employee performance assessments.
Tourism
21st Century Skills
- Knowledge of theories, principles, concepts, methods, standards, practices, and terminology in Tourism and other disciplines related to the field of work.
- Work sensitively and effectively in a multi-cultural environment.
- Support in communicating with effect in developing and maintaining active partnerships across an organization and with diverse external clients and other key stakeholders.
- Ability to show leadership and organizational skills, with a capacity to organize and sustain improvements within a team environment, and also the ability to work flexibly and cooperatively as a member of a team.
- Good level of spoken and written communication, interpersonal, presentation and public speaking skills, and a proven ability to use these skills to prepare and present clear, concise, quality advice.
- ICT skills- word processing, data processing, PowerPoint and online research.
Tourism
Job Roles
- Guest Service Officer
- Event Sales Executive
- Retail Store Executive
- Reservation host officer
- Travel and tourism agent
- Tour Guide
- Travel Consultant
- Airline Customer Service Agent
- Event Planner
